Assumptions

  • The integration can generate critical and recovery alerts for the following failure scenarios when App Failure Notifications are enabled in the integration settings:
    • Connectivity Exception
    • Authentication Exception
  • The integration uses metrics-based monitoring, where alerts are triggered when configured threshold values are breached.
  • The Template Applied Time is displayed only if the collector profile (Classic or NextGen Gateway) is running version 18.1.0 or above.

Limitations

  • The integration will not send duplicate or repeated failure alerts for the same issue until the existing critical alert is resolved.
  • It does not support automatically pausing or resuming monitoring based on failure alert conditions.
  • Cluster Gateway is not supported. Only Classic Gateway and NextGen Gateway are supported.
  • The integration does not provide activity logs.

Troubleshooting

  • Ensure all prerequisites are met.
  • If the Arista CloudVision Cognitive Unified Edge integration fails to discover or monitor, perform the following troubleshooting steps:
    • Check for alerts generated on the Arista CloudVision CUE, gateway, or any error logs in vprobe.
    • To identify API accessibility issues or specific failures, such as end device connectivity or authentication, verify the reachability of the end device from the gateway using the following commands:
      • Use ping [IP Address] to test connectivity.
      • Use telnet [IP Address] [port] to test port access.
    • If further assistance is needed, contact the Support Team to verify API accessibility using either the SDK App Debug Command Center (available depending on gateway version 18.1.0 and app support) or DiscoveryandMonitoring-TargetAPIResponses.
  • If there are no connectivity or authentication issues, refer to the SDK App Debugging process and contact the Support Team for additional assistance.