Silverpeak SDWAN

Application Version and Upgrade Details

Introduction

A software-defined wide area network (SD-WAN) is a more intelligent, cloud-first way to build a WAN. It improves business productivity and end-user quality of experience, accelerates business initiatives, and lowers costs. As applications continue to migrate to the cloud, enterprises are realizing that an SD-WAN is a better way to accelerate business initiatives and enable digital transformation.

Silverpeak orchestrator enables you to globally monitor performance and manage EdgeConnect (EC) appliances, whether you are configuring a WAN Optimization network (NX, VX, or VRX appliances) or an SD-WAN network (EC or EC-V appliances).

Prerequisites

• OpsRamp Classic Gateway 14.0.0 and above.
• OpsRamp NextGen Gateway 14.0.0 and above.
  Note: OpsRamp recommends using the latest Gateway version for full coverage of recent bug fixes, enhancements, etc.

Hierarchy of Silverpeak SDWAN

Silverpeak Orchestrator
     - Silverpeak Appliance
           - Silverpeak ECOS Interface
                  - Silverpeak ECOS Disk

Supported Metrics

Default Monitoring Configurations

Silverpeak SDWAN has default Global Device Management Policies, Global Templates, Global Monitors and Global Metrics in OpsRamp. You can customize these default monitoring configurations as per your business requirement by cloning respective Global Templates and Global Device Management Policies. It is recommended to clone them before installing the application to avoid noise alerts and data.

1. Default Global Device Management Policies

   You can find the Device Management Policy for each Native Type at Setup > Resources > Device Management Policies. Search with suggested name in global scope. Each Device Management Policy follows below naming convention:

   {appName nativeType - version}

   Ex: silverpeak-sdwan Silverpeak Orchestrator - 1 (i.e, appName = silverpeak-sdwan, nativeType = Silverpeak Orchestrator version = 1)

2. Default Global Templates

   You can find the Global Templates for each Native Type at Setup > Monitoring > Templates. Search with suggested names in global scope. Each template follows below naming convention:

   {appName nativeType 'Template' - version}

   Ex: silverpeak-sdwan Silverpeak Orchestrator Template - 1 (i.e, appName = silverpeak-sdwan, nativeType = Silverpeak Orchestrator, version = 1)

3. Default Global Monitors

   You can find the Global Monitors for each Native Type at Setup > Monitoring > Monitors. Search with suggested name in global scope. Each Monitors follows below naming convention:

   {monitorKey appName nativeType - version}

   Ex: Silverpeak Orchestrator Monitor silverpeak-sdwan Silverpeak Orchestrator 1 (i.e, monitorKey = Silverpeak Orchestrator Monitor, appName = silverpeak-sdwan, nativeType = Silverpeak Orchestrator, version = 1)

Configure and Install the Silverpeak SDWAN Integration

1. From All Clients, select a client.
2. Navigate to Setup > Account.
3. Select the Integrations tab.
4. The Installed Integrations page, where all the installed integrations are displayed. Click + ADD on the Installed Integrations page.
5. If you do not have any installed applications, you will be navigated to the Available Integrations page. The Available Integrations page displays all the available applications along with the newly created application with the version.
   Note: Search for the application using the search option available. Alternatively, use the All Categories option to search.
6. Click ADD in the Silverpeak SDWAN application.
7. In the Configurations page, click + ADD. The Add Configuration page appears.
8. Enter the following BASIC INFORMATION:

Notes:

• By default the Is Secure checkbox is selected.
• Ip Address/Host Name and Port should be accessible from Gateway.
• App Failure Notifications: if turned on, you will be notified in case of an application failure that is, Connectivity Exception, Authentication Exception.

9. Select the following Custom Attribute:

Note: The custom attribute that you add here will be assigned to all the resources that are created by the integration. You can add a maximum of five custom attributes (key and value pair).

10. In the RESOURCE TYPE section, select:
    • ALL: All the existing and future resources will be discovered.
    • SELECT: You can select one or multiple resources to be discovered.
11. In the DISCOVERY SCHEDULE section, select Recurrence Pattern to add one of the following patterns:
    • Minutes
    • Hourly
    • Daily
    • Weekly
    • Monthly
12. Click ADD.

Now the configuration is saved and displayed on the configurations page after you save it.
Note: From the same page, you may Edit and Remove the created configuration.

13. Under the ADVANCED SETTINGS, Select the Bypass Resource Reconciliation option, if you wish to bypass resource reconciliation when encountering the same resources discovered by multiple applications.

    Note: If two different applications provide identical discovery attributes, two separate resources will be generated with those respective attributes from the individual discoveries.

14. Click NEXT.

15. (Optional) Click +ADD to create a new collector. You can either use the pre-populated name or give the name to your collector.

16. Select an existing registered profile.

17. Click FINISH.

The integration is installed and displayed on the INSTALLED INTEGRATION page. Use the search field to find the installed integration.

Modify the Configuration

• See Modify an Installed Integration or Application article.

  Note: Select the Silverpeak SDWAN application.

View the Silverpeak SDWAN details

The discovered resource(s) are displayed in Infrastructure > Resources > Silverpeak SDWAN. You can navigate to the Attributes tab to view the discovery details, and Metrics tab to view the metric details for Silverpeak SDWAN.

Resource Type Filter Keys

Supported Alert Custom Macros

Customize the alert subject and description with below macros then it will generate alert based on customisation.
Supported macros keys:

Risks, Limitations And Assumptions

• Application can handle Critical/Recovery failure notifications for below two cases when user enables App Failure Notifications in configuration
  • Connectivity Exception
  • Authentication Exception
• Silverpeak SDWAN will not send any duplicate/repeat failure alert notification until the already existing critical alert is recovered.
• Using metrics for monitoring the resources and generating alerts when the threshold values are breached.
• Silverpeak SDWAN cannot control monitoring pause/resume actions based on above alerts.
• Macro replacement limitation (i.e, customization of threshold breach alert subject, description).
• Silverpeak SDWAN supports both Classic Gateway and NextGen Gateway.
• Not supported with Cluster Gateway.
• No support of showing applied time on templates.
• Orchestrator and Appliance Event Polling will be started only if user enables Event Polling in configuration.
• Possible values of Alert Severity Filter configuration property are MINOR, WARNING, MAJOR, CRITICAL. By default in the Alert Severity Filter we are giving MAJOR and CRITICAL only.
• We have given sample mappings to map Orchestrator and Appliance severites with OpsRamp Severities as part of Alert Severity Mapping configuration filed. User can modify them as per their use-case at any point of time from app configuration page. Possible Severities are Critical, Warning, Ok, Info.