Availability Details

Introduction

The Availability Details application will provide you with a summary of the availability or detailed outages of resources, service groups, and synthetics over a certain time period.

Configuration Parameters

• Query: Use the query to select the entities that you wish to include in the report.
  • Default query: The default query {state=active and monitorable=true} will be populated by default when an asset inventory app opens. The user can modify/delete the default query and run a custom query.
  • Using an OpsQL query, you can customize the report result. If users did not select state and monitorable attributes in the query string, in that case the user selection query would be appended by default with state and monitorable attributes.
    For example, if a user only selects the agentInstalled attribute, the query will automatically show as append state = 'active' AND monitorable = true
    The query will appear as follows:
    state = "active" AND monitorable = "true" AND (agentInstalled = "xxxxxx")
• Client Selection: You can select Single Client or All Clients from the dropdown list. Only selected client data will get into the report.
• Availability By: Defines the availability to be presented by resource, service group, or synthetic script.
  • Resource: View availability at the resource level.
  • Service Group: View availability at the service group level.
  • Synthetic Script Availability: Analyze the availability, breaches, and errors as a percentage for each transaction and location within synthetic resources.

    Note

    In the old Availability Reports, the Availability By option included Device, Service Group, and Synthetic. In the new Reporting Apps, this option now includes Resource, Service Group, and Synthetic Script Availability. A User is transitioning from old to new Availability Reports, need to understand the following key differences.
    

    Key Changes:

    • Device and Synthetic (from old reports) are now grouped under Resource in the new reports.
    • To generate only the Synthetic reports in the new reports, select Resource under Availability By> and apply the query: type = "SYNTHETIC".
      Example Query:
      state = "active" AND monitorable = "true" AND type = "SYNTHETIC"
    • Service Group Availability remains unchanged.
    • Synthetic Script Availability in new reports includes resources where nativeType = "SCRIPT".
• Down Time Duration: Select the time period over which your environment down time was analyzed.
• Supported Analysis Period: Supported analysis periods are: Last 24 hours, 7 days, Last month, Last 3 months, and specific period.
• Attributes Selection: Specify the attributes, including custom attribites, of the selected entities that you want to include as columns in the report. You can customize the order of default attribute by using drag and drop. You are allowed to select a maximum of 25 attributes.
• Supported Format: Reports are generated only in XLSX format.

Refer to the Resource Availability document to see how the Resource Availability State% works.

Reports Output

Once the report is generated, it will consist of the following sections:

• Summary: This section provides the configuration details.
• Availability Summary: This section provides a summary of the availability of your IT environment over a period of time.
• Detailed Down Time: This section provides detailed outages of your IT environment over a period of time.
• Location Availability: This refers to the availability of Synthetic Script resources for each configured location.
• Transaction Availability: This refers to the availability of resources for every action configured in the Synthetic Script resource.
• Glossary: This section contains detailed information about each section present in the report tab, helping you to understand the generated data better.

Sample of reports in XLSX format:

Availability Report Vs Availability Details

Next Steps

Refer to the Installation documentation on how to install and configure the apps.